Back History
Troubleshooting

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==Installation==
[ClientEula|back]

'''After initial installation, the software doesn't seem to want to start.'''

On some machine configurations, the application is (due to installation and administrator account) running "in the background".  The simplest solution is to perform a shutdown and restart and launch RT using the icon on the desktop.

'''I get a message stating "The .NET Framework 4.5 is not supported on this operating system."'''

The .NET Framework 4.5 components from Microsoft WILL NOT work on Windows XP.  You can determine the version of Microsoft Windows you are using by pressing the "Windows" key and the "R" key at the same time to bring up the "Run" window.  In this window, type "winver" (without the quotes) and press enter.  A window should become visible clearly showing which version of Microsoft Windows you are currently using.  For more information on determining which version of Microsoft Windows you are using, please go [http://windows.microsoft.com/en-US/windows/which-operating-system|here].  In order to use this product, you must have a version of Microsoft Windows that has been released within the past 10 years.  We do offer [Installation|TrafficXP]; which does work with the version of Windows you are using.  NOTE: Everyone in your organization must be using the same product.  If everyone is using this product, you must upgrade your computer to a new version of Windows (or purchase a new computer).

'''I'm unable to get the .application link to work using (insert browser name here)...'''

Try installing using this [/downloads/client45/setup.exe|setup.exe].

'''Microsoft Internet Explorer is not allowing me to download/run the setup.exe.'''

The enhanced security mechanisms included in Microsoft Internet Explorer will, by default, prevent you from easily executing the setup.exe.  In order to get the installation started, follow these steps:

1. Click on the [/downloads/client45/setup.exe|setup.exe] link to begin the process.  A moment later, you should see a prompt near the bottom center of the browser similar to the following image.

[image||{UP}EulaPrivate%2fSetup-IE9-Step1a.png]

2. Click on the "Run" button.  A moment later, you should see another prompt similar to the following image.

[image||{UP}EulaPrivate%2fSetup-IE9-Step2a.png]

3. Click on the "Actions" button.  This will present a window similar to the following image.

[image||{UP}EulaPrivate%2fSetup-IE9-Step3.png]

4. Click on the "Run anyway" button to begin the actual installation.  From here follow the on screen prompts accordingly to install the Microsoft .NET Framework 4.5 system components and the RadioTraffic.com client software.

==Updates==

'''I get a message stating "Application cannot be started.  Contact the application vendor.'''

See [Error|here].

'''The application has been working fine, however, now I'm having issues.'''

It is possible that the configuration information has been corrupted by external systems to RadioTraffic.  You can safely remove these settings by deleting the files from the following location:

{{{{%userprofile%\AppData\Local\RadioTraffic.com\Client45}}}}


==Additional Information==

'''.NET Framework Setup Verification Tool'''

Use the .NET Framework setup verification tool to verify that the .NET Framework is installed correctly.  This .NET Framework setup verification tool is designed to automatically perform a set of steps to verify the installation state of one or more versions of the .NET Framework on a computer.  It will verify the presence of files, directories, registry keys and values for the .NET Framework.  It will also verify that applications that use the .NET Framework can be run correctly.

There are two ways to get this tool:

* [http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog%7C_Tools/netfx%7C_setupverifier%7C_new.zip|OneDrive]
* [http://blogs.msdn.com/cfs-file.ashx/__key/CommunityServer-Components-PostAttachments/00-08-99-90-04/netfx_5F00_setupverifier_5F00_new.zip|Microsoft Blogs]

If the verification tool finds any issues, there is a .NET Framework Repair Tool that can be found at the following locations:

* [http://support.microsoft.com/kb/2698555|Microsoft Knowledge Base]
* [http://go.microsoft.com/fwlink/?LinkID=246062|Direct Download]

For additional support on this tool:

* [http://social.msdn.microsoft.com/Forums/en-US/netfxsetup/threads|Microsoft Forums]

For additional details, refer to [http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx|Aaron Stebner's (Microsoft) blog].

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RadioTraffic.com

Software and services for the radio industry.

Troubleshooting
