EditMarketron Remote Access
backEditIntroduction
In a perfect world, diagnosing issues or sharing of information can be done using voice or written communications. However, we've found that in many cases there's nothing better than literally being on the "same page". In order to do this, we use
screen sharing technologies. In an effort to better facilitate this connection, we've automated out some of the steps involved by integrating the "launch" portion directly from the
Dashboard.
EditUsage
The
Marketron Remote Access window can be accessed through the
Tools main menu located on the
Dashboard.
This will open up your web browser to our Marketron Remote Access webpage:
Just follow the 3 steps provided at the bottom of the page and you are ready to get the assistance you need.
This will open the GoToAssist pane:
Once you've entered the valid code (provided to you by our support team), click the OK button to begin. From here, you will see that RT automatically launches your default web browser to the appropriate hook point on GoToAssist website.
EC This is a unique code that only lasts for the immediate session; once this session has been completed, the code is discarded and no longer functional. This protects everyone involved as this provides for a completely temporary connection.
EditFAQ
If you happen to put in the number wrong and click Ok you will still jump to the GoToAssist website but will see an error page.