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Known Issues

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==Known Issues==

((('''WORK IN PROGRESS''' - Please understand that we are actively rewriting much of our documentation and this page is currently "under construction"; if there's anything that you'd like to see added to and/or expanded upon, please let us know by [SendSmile|sending us a smile].)))

This document exists to cover any issues that we know currently exist with or in relation to our software.

===Windows===

''I've lost the icon for RadioTraffic.com from my desktop; how do I fix this?''

You can replace the icon by using the Windows "appsfolder"... to do so, use the WIN+R hotkey combination to open the Windows "Run" dialog and type "shell:appsfolder" (without quotes) and click the OK button.  This will open the "Applications" folder where you can scan through to find "RadioTraffic.com" in the list.  Once found, right click on this entry and use one of the tools provided to put the icon where you desire.

For completeness, following are some of the technical details regarding the "link" that is within the ''Start Menu''.  The actual file location should be here:

{{{{<sub>%USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\RadioTraffic.com</sub>}}}}

The file that launches the product is:

{{{{RadioTraffic.com.appref-ms}}}}

And the contents of this file looks something like:

{{{{<sub>http://traf.com/downloads/client45/RadioTraffic.application#RadioTraffic.application, {br}Culture=neutral, PublicKeyToken=5391f206d04f4ea3, processorArchitecture=msil</sub>}}}}

''On Windows XP, the '''Arial''' font is missing.''

This is an issue caused, most likely, by the recent uninstalling of __'''other'''__ software.  We do not, in any way, modify the Microsoft Windows installation.  In other word, installing and uninstalling our software will __'''NOT'''__ modify your Microsoft Windows environment in any way, shape, form or fashion.

See [ArialFont|Troubleshooting Arial font issues].


===Third-Party Products===

'''Chrome'''

''Why do you require Microsoft Edge or Microsoft Internet Explorer to install?''

We have encountered repeated issues where downloading the ''setup.exe'' maybe presenting problems based on the current security settings imposed by Chrome.  As Microsoft Edge and Microsoft Internet Explorer have complete compatibility with ''ClickOnce'' (the installation tool we utilize), there are no issues.

'''TeamViewer'''

''Why will the radiotraffic.exe process not shut down?''

When exiting RadioTraffic the process in Task Manager does not stop preventing you from starting a new instance of RadioTraffic.  You can either stop using TeamViewer or you can hold the Windows Key on you keyboard and the R key.  In the ''Run'' window paste the following:

{{{{taskkill /IM radiotraffic.exe}}}}

((('''CS''' Please note that we've attempted several times (and continue to do so) to get a response from TeamViewer as to why this is happening as it only appears to be happening with TeamViewer and we've received little to no response from them as to the cause.  At this time all we can do is provide a work around if you need to continue to utilize TeamViewer.)))

'''Antivirus/Firewall'''

It may be necessary to disable your Antivirus utility temporarily before attempting the upgrade. The need for this depends on the configuration of your Antivirus utility and other factors; however, with that said, we've seen that this needs to be done pretty often... especially with particular vendors versus others.  Click the respective link for the Antivirus utility you are running. Please remember to re-enable your Antivirus after successfully upgrade.  

* Windows Defender - nothing to do, it just works.
* Norton - right click Norton in the Notification Area then click Disable Antivirus.
* [http://www.wikihow.com/Disable-McAfee|McAfee]
* [http://support.eset.com/kb548/?locale=en_US|ESET NOD32]
* [http://support.kaspersky.com/11243|Kaspersky]
* [http://www.getavast.net/support/turn-off-shields|Avast]
* [https://support.avg.com/SupportArticleView?urlname=How-to-disable-AVG|AVG]
* [https://esupport.trendmicro.com/en-us/home/pages/technical-support/1058376.aspx|Trend Micro]
* [https://forum.bitdefender.com/index.php?showtopic=45227|Bitdefender]
* [https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Is-there-a-simple-way-to-temporarily-disable-everything/td-p/154935|Webroot Secure Anywhere]
* [https://community.f-secure.com/t5/F-Secure-SAFE/How-can-I-turn-off-all-security/ta-p/30310|F-Secure]
* [http://www.pandasecurity.com/homeusers/downloads/docs/product/help/gp/2013/en/99.htm|Panda]
* [https://help.comodo.com/topic-72-1-451-4798-.html|Comodo] 
* [http://www.trusteer.com/Products/Trusteer-Rapport|Trusteer Rapport]{br}Some versions of [http://www.trusteer.com/Products/Trusteer-Rapport|Trusteer Rapport] has been verified to cause issues with the .NET Framework that prevents applications from launching successfully.  If using [http://www.trusteer.com/Products/Trusteer-Rapport|Trusteer Rapport], be sure to get the latest release of their product.  If you have the latest version, please consider uninstalling it to verify if it is causing problems; if it is causing problems, you'll need to contact [http://www.trusteer.com|Trusteer] for additional support. 



===Reported===

((("Below is a list of some of the Known Issues that we are aware of, and below that are features that are Working as Intended but may cause confusion. Should you come across any of these issues, there is no need to submit a bug report unless otherwise noted.")))

*  "Working reports may cause an Exception."{br}When dragging a column from the Column Chooser and dropping it down in the middle of the report we have seen instances of RadioTraffic crashing.{br}{br}Please make sure that the column you want is hovering over the column bar or the header above the Columns.

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RadioTraffic.com

Software and services for the radio industry.

Known Issues
